Helpdesk Support Specialist

TransPerfect; Boulder (CO); On-site; USD 52,000 - 78,000; Full time

Job summary

TransPerfect in Boulder, CO is seeking a Helpdesk Support Specialist with 3+ years' experience to provide frontline IT services to employees, install and support Windows and Mac hardware/software, and respond to daily support requests.

The ideal candidate has strong diagnostic skills, excellent written and verbal communication, and can work in a fast-paced, team-oriented environment. A Bachelor's degree is required.

Qualifications

• Minimum Bachelor’s degree.
• 3+ years of experience in helpdesk/support.
• Strong technical troubleshooting skills.
• Excellent written and oral communication skills.

Responsibilities

• Providing exceptional IT services to TransPerfect employees.
• Installing and supporting Windows and Mac hardware and software (printers, USB devices).
• Responding to support requests daily.
• Diagnosing and resolving desktop hardware/software problems for end users.
• Documenting and maintaining inventory of computing equipment.

Skills

Troubleshooting

Communication skills

Team collaboration

Creative thinking

Work ethic

Education

Bachelor’s degree

Tools

Windows

Mac OS X

Microsoft Office

DNS / DHCP / Networking basics

Active Directory

Job description

We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities:

• Providing exceptional IT Services to TransPerfect employees
• Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
• Responding to support requests on a daily basis
• Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

As a Helpdesk Support Specialist you are a:

• Creative thinker – You are curious and unafraid to ask questions
• Hard worker – You are industrious and diligent in everything you do
• Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

• Minimum Bachelor’s degree
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)
• Knowledge of Mac OS X
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
• Knowledge of Virus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to open a computer and replace defective components
• Ability to operate in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Exceptional written, oral and interpersonal communication skills
• Exceptional customer service orientation
• Must be detail oriented

A plus if you have:

• Working knowledge of a past Helpdesk/Support Ticketing system
• Experience with Microsoft Active Directory