Senior IT Helpdesk & Desktop Support Specialist

Veros Credit

Fort Worth (TX)

On-site

USD 65,000 - 90,000

Full time

9 days ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Flexible Spending Accounts

Short Term Disability (STD) and Long‑T

Long-Term Disability (LTD) Insurance

Employee Assistance Program (EAP)

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off (PTO)

Transportation Reimbursement Benefit (

Mass Transit, Carpool, and Plug-In EV

Referral Bonus

Quarterly lunches

Daily fresh fruit

Office Starbucks Coffee/Latte/Espresso

And a lot more!

Job summary

Veros Credit is seeking a Senior Helpdesk Specialist to join our Fort Worth, TX office. You will provide day-to-day desktop support and end-user assistance, manage local IT infrastructure, and handle AD administration.

The role is ~70% desktop support and ~30% infrastructure work, with opportunities to grow within a collaborative team. The ideal candidate has 3–5+ years of helpdesk experience, strong AD and Group Policy skills, and a proactive, customer-focused approach in a fast-paced office

Qualifications

3–5+ years of Helpdesk/desktop support experience; Windows system administration experience is a plus.
Strong working knowledge of Active Directory, including user and group management and Group Policy.
Hands‑on experience troubleshooting desktop and laptop hardware, software, and connectivity issues.

Responsibilities

Provide day-to-day desktop and end-user support to office staff, including hardware, software, printer, and general connectivity issues (approximately 70% of role).
Troubleshoot desktop and laptop network connectivity issues, including Wi‑Fi, VPN, and workstation network configuration.
Perform basic network troubleshooting (switches, routers, firewalls, cabling, DNS/DHCP) and elevate more complex issues as needed.
Support and administer Active Directory, including user and group account management and Group Policy.
Log, track, and resolve support requests using helpdesk ticketing software.
Support and manage the day-to-day operations of business-critical systems within the local office network by monitoring performance, configuration, maintenance, and repair.
Maintain and administer computer hardware, systems software, and applications software.
Support IT-related projects in alignment with business objectives.
Monitor adherence to IT rules, regulations, policies, and procedures.
Other duties as assigned.