IT Help Desk & Desktop Support Engineer

ViziRecruiter,LLC.; Midland (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

ViziRecruiter,LLC. in Midland, TX seeks a motivated Help Desk/Desktop Support Technician to support end users, troubleshoot hardware, software, printers, and connectivity, and assist with onboarding.

This entry-level IT role offers hands-on learning with exposure to Microsoft 365, Active Directory, and a growing team, with on-site work and potential future on-call rotation as the department expands.

Qualifications

• Previous help desk or desktop support experience, or a recent IT graduate with relevant internship experience.
• Working knowledge of Microsoft 365, Active Directory, Windows desktop operating systems, and basic hardware/software troubleshooting.
• Strong communication and interpersonal skills, with a customer-service mindset.

Responsibilities

• Provide Tier I/II help desk and desktop support for end users.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Support Microsoft 365 and Active Directory user administration.
• Assist with employee onboarding and offboarding, including account provisioning and equipment setup.
• Install, configure, and maintain desktop and laptop hardware.
• Document support requests and resolutions.
• Deliver exceptional customer service while supporting a busy user community.
• Assist with additional IT projects as needed.
• Occasional local travel may be required.
• Participate in an on‑call rotation in the future as the team grows.

Skills

communication skills

Spanish language

customer service mindset

eagerness to learn

comfortable in fast-paced environment

team collaboration

problem solving

Tools

Microsoft 365

Active Directory

Windows OS

Hardware troubleshooting

Printer troubleshooting

Job description

ViziRecruiter,LLC. in Midland, TX seeks a motivated Help Desk/Desktop Support Technician to support end users, troubleshoot hardware, software, printers, and connectivity, and assist with onboarding.

This entry-level IT role offers hands-on learning with exposure to Microsoft 365, Active Directory, and a growing team, with on-site work and potential future on-call rotation as the department expands.