Experienced Desktop Technician | In-Office, Hybrid Potential

Financial Additions; Fort Worth (TX); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Financial Additions is assisting a reputable client in Fort Worth with a Desktop Technician position. The ideal candidate will have 5+ years of experience as desktop technician or customer support and excellent job tenure.

This position is in office but could have hybrid flexibility down the road. You will serve as the primary contact for customers needing technical assistance, troubleshoot desktop hardware, install and maintain desktops, laptops, printers and other devices, and deliver

Qualifications

• 5+ years of experience as help desk technician or customer support role.
• Bachelor's degree in computer science or related field preferred.
• Experience troubleshooting common issues.
• Advanced knowledge of PC and desktop hardware.
• Excellent job stability and tenure.
• High attention to detail and strong communication skills.

Responsibilities

• Serve as contact for customers needing technical assistance via phone, email or ticketing systems
• Determine solutions to desktop hardware and internal component issues
• Install, configure and maintain desktops, laptops, printers and other devices
• Deliver excellent customer service to customers and employees

Skills

Customer support

Desktop troubleshooting

Hardware knowledge

Communication skills

Education

Bachelor's degree in computer science or related field

Tools

Ticketing systems

Windows PCs

Job description

Financial Additions is assisting a reputable client in Fort Worth with a Desktop Technician position. The ideal candidate will have 5+ years of experience as desktop technician or customer support and excellent job tenure.

This position is in office but could have hybrid flexibility down the road. You will serve as the primary contact for customers needing technical assistance, troubleshoot desktop hardware, install and maintain desktops, laptops, printers and other devices, and deliver