Senior Helpdesk Specialist

Veros Credit, LLC; Fort Worth (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off (PTO)

Job summary

Veros Credit, LLC seeks an experienced Senior Helpdesk Specialist to provide day-to-day desktop support for the Fort Worth, TX location, and to manage local IT infrastructure including AD and network troubleshooting.

The role entails 70% end-user support and 30% infrastructure duties, with responsibilities spanning ticketing, device maintenance, and collaboration with IT staff on projects.

Qualifications

• 3-5+ years of Helpdesk/desktop support experience.
• Strong Active Directory knowledge (user/group mgmt and Group Policy).
• Experience troubleshooting hardware, software and connectivity issues.
• Basic network troubleshooting: TCP/IP, DNS, DHCP, Wi‑Fi, VPN, switches/routers.
• Experience with helpdesk ticketing software.
• Bachelor's Degree in CS or equivalent.

Responsibilities

• Provide day-to-day desktop and end-user support to office staff (70% of role).
• Troubleshoot desktop and laptop network connectivity issues (Wi‑Fi, VPN).
• Perform basic network troubleshooting and escalate complex issues as needed.
• Support and administer Active Directory (user/group mgmt, Group Policy).
• Log, track, and resolve requests using helpdesk ticketing software.
• Support day-to-day operations of business-critical systems within the local office network.
• Maintain and administer computer hardware, systems software, and applications software.
• Support IT-related projects in alignment with business objectives.
• Monitor adherence to IT rules, regulations, policies, and procedures.
• Other duties as assigned.

Skills

Active Directory

Windows desktop support

Windows Server

Troubleshooting

VPN/Network connectivity

Education

Bachelor's Degree in Computer Science or equivalent

Tools

Helpdesk ticketing software

DNS/DHCP

Job description

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Senior Helpdesk Specialist will be responsible for providing day-to-day desktop support and end-user assistance for the Fort Worth, TX location, along with the configuration and maintenance of local IT infrastructure, including desktop and laptop connectivity, basic network troubleshooting, and Active Directory administration. This role is approximately 70% desktop/end-user support and 30% infrastructure support.

Essential Responsibilities:

• Provide day-to-day desktop and end-user support to office staff, including hardware, software, printer, and general connectivity issues (approximately 70% of role).
• Troubleshoot desktop and laptop network connectivity issues, including Wi-Fi, VPN, and workstation network configuration.
• Perform basic network troubleshooting (switches, routers, firewalls, cabling, DNS/DHCP) and elevate more complex issues as needed.
• Support and administer Active Directory, including user and group account management and Group Policy.
• Log, track, and resolve support requests using helpdesk ticketing software.
• Support and manage the day-to-day operations of business-critical systems within the local office network by monitoring performance, configuration, maintenance, and repair.
• Maintain and administer computer hardware, systems software, and applications software.
• Support IT-related projects in alignment with business objectives.
• Monitor adherence to IT rules, regulations, policies, and procedures.
• Other duties as assigned.

Essential Requirements:

• 3-5+ years of Helpdesk/desktop support experience; Windows system administration experience is a plus.
• Strong working knowledge of Active Directory, including user/group management and Group Policy.
• Hands-on experience troubleshooting desktop and laptop hardware, software, and connectivity issues.
• Basic network troubleshooting skills (TCP/IP, DNS, DHCP, Wi-Fi, VPN, switches, and routers).
• Experience supporting users in an office environment using helpdesk ticketing software strongly preferred.
• Familiarity with Windows Server and Microsoft Exchange is helpful.
• Linux administration is a plus.
• Strong analytical and problem-solving skills.
• Ability to interact with others in a professional, tactful, and sensitive manner.
• Available to work a flexible schedule, including nights/weekends as needed.
• Ability to work in a fast-paced environment with regularly changing priorities and developing opportunities, both independently and as part of a team.
• Bachelor's Degree in Computer Science or equivalent work experience.

Veros Credit, LLC is an equal opportunity employer.

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