Senior Helpdesk Specialist

Veros Credit; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Flexible Spending Accounts

Short Term Disability (STD) and Long‑T

Long-Term Disability (LTD) Insurance

Employee Assistance Program (EAP)

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off (PTO)

Transportation Reimbursement Benefit (

Mass Transit, Carpool, and Plug-In EV

Referral Bonus

Quarterly lunches

Daily fresh fruit

Office Starbucks Coffee/Latte/Espresso

And a lot more!

Job summary

Veros Credit is seeking a Senior Helpdesk Specialist to join our Fort Worth, TX office. You will provide day-to-day desktop support and end-user assistance, manage local IT infrastructure, and handle AD administration.

The role is ~70% desktop support and ~30% infrastructure work, with opportunities to grow within a collaborative team. The ideal candidate has 3–5+ years of helpdesk experience, strong AD and Group Policy skills, and a proactive, customer-focused approach in a fast-paced office

Qualifications

• 3–5+ years of Helpdesk/desktop support experience; Windows system administration experience is a plus.
• Strong working knowledge of Active Directory, including user and group management and Group Policy.
• Hands‑on experience troubleshooting desktop and laptop hardware, software, and connectivity issues.

Responsibilities

• Provide day-to-day desktop and end-user support to office staff, including hardware, software, printer, and general connectivity issues (approximately 70% of role).
• Troubleshoot desktop and laptop network connectivity issues, including Wi‑Fi, VPN, and workstation network configuration.
• Perform basic network troubleshooting (switches, routers, firewalls, cabling, DNS/DHCP) and elevate more complex issues as needed.
• Support and administer Active Directory, including user and group account management and Group Policy.
• Log, track, and resolve support requests using helpdesk ticketing software.
• Support and manage the day-to-day operations of business-critical systems within the local office network by monitoring performance, configuration, maintenance, and repair.
• Maintain and administer computer hardware, systems software, and applications software.
• Support IT-related projects in alignment with business objectives.
• Monitor adherence to IT rules, regulations, policies, and procedures.
• Other duties as assigned.

Skills

Active Directory

Group Policy

Windows Server

Troubleshooting

Helpdesk software

Networking basics

Customer communication

Linux basics

Team collaboration

Education

Bachelor's Degree in Computer Science

Tools

Ticketing software

Microsoft Exchange

Job description

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some Of Our Benefit Offerings Include

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Senior Helpdesk Specialist will be responsible for providing day-to-day desktop support and end-user assistance for the Fort Worth, TX location, along with the configuration and maintenance of local IT infrastructure, including desktop and laptop connectivity, basic network troubleshooting, and Active Directory administration. This role is approximately 70% desktop/end-user support and 30% infrastructure support.

Essential Responsibilities

• Provide day-to-day desktop and end-user support to office staff, including hardware, software, printer, and general connectivity issues (approximately 70% of role).
• Troubleshoot desktop and laptop network connectivity issues, including Wi‑Fi, VPN, and workstation network configuration.
• Perform basic network troubleshooting (switches, routers, firewalls, cabling, DNS/DHCP) and elevate more complex issues as needed.
• Support and administer Active Directory, including user and group account management and Group Policy.
• Log, track, and resolve support requests using helpdesk ticketing software.
• Support and manage the day-to-day operations of business-critical systems within the local office network by monitoring performance, configuration, maintenance, and repair.
• Maintain and administer computer hardware, systems software, and applications software.
• Support IT-related projects in alignment with business objectives.
• Monitor adherence to IT rules, regulations, policies, and procedures.
• Other duties as assigned.

Essential Requirements

• 3-5+ years of Helpdesk/desktop support experience; Windows system administration experience is a plus.
• Strong working knowledge of Active Directory, including user/group management and Group Policy.
• Hands‑on experience troubleshooting desktop and laptop hardware, software, and connectivity issues.
• Basic network troubleshooting skills (TCP/IP, DNS, DHCP, Wi‑Fi, VPN, switches, and routers).
• Experience supporting users in an office environment using helpdesk ticketing software strongly preferred.
• Familiarity with Windows Server and Microsoft Exchange is helpful.
• Linux administration is a plus.
• Strong analytical and problem‑solving skills.
• Ability to interact with others in a professional, tactful, and sensitive manner.
• Available to work a flexible schedule, including nights/weekends as needed.
• Ability to work in a fast‑paced environment with regularly changing priorities and developing opportunities, both independently and as part of a team.
• Bachelor's Degree in Computer Science or equivalent work experience.

Veros Credit, LLC is an equal opportunity employer.

• This Organization Participates in E-Verify