Senior IT Helpdesk & End-User Systems Specialist

Veros Credit, LLC; Fort Worth (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off (PTO)

Job summary

Veros Credit, LLC seeks an experienced Senior Helpdesk Specialist to provide day-to-day desktop support for the Fort Worth, TX location, and to manage local IT infrastructure including AD and network troubleshooting.

The role entails 70% end-user support and 30% infrastructure duties, with responsibilities spanning ticketing, device maintenance, and collaboration with IT staff on projects.

Qualifications

• 3-5+ years of Helpdesk/desktop support experience.
• Strong Active Directory knowledge (user/group mgmt and Group Policy).
• Experience troubleshooting hardware, software and connectivity issues.
• Basic network troubleshooting: TCP/IP, DNS, DHCP, Wi‑Fi, VPN, switches/routers.
• Experience with helpdesk ticketing software.
• Bachelor's Degree in CS or equivalent.

Responsibilities

• Provide day-to-day desktop and end-user support to office staff (70% of role).
• Troubleshoot desktop and laptop network connectivity issues (Wi‑Fi, VPN).
• Perform basic network troubleshooting and escalate complex issues as needed.
• Support and administer Active Directory (user/group mgmt, Group Policy).
• Log, track, and resolve requests using helpdesk ticketing software.
• Support day-to-day operations of business-critical systems within the local office network.
• Maintain and administer computer hardware, systems software, and applications software.
• Support IT-related projects in alignment with business objectives.
• Monitor adherence to IT rules, regulations, policies, and procedures.
• Other duties as assigned.

Skills

Active Directory

Windows desktop support

Windows Server

Troubleshooting

VPN/Network connectivity

Education

Bachelor's Degree in Computer Science or equivalent

Tools

Helpdesk ticketing software

DNS/DHCP

Job description

Veros Credit, LLC seeks an experienced Senior Helpdesk Specialist to provide day-to-day desktop support for the Fort Worth, TX location, and to manage local IT infrastructure including AD and network troubleshooting.

The role entails 70% end-user support and 30% infrastructure duties, with responsibilities spanning ticketing, device maintenance, and collaboration with IT staff on projects.