IT Desktop Support

The Juris Agency; Richardson (TX); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Parental Leave

Job summary

Symphony Risk Solutions, LLC is seeking a Desktop Support Technician to assist colleagues by installing, upgrading and troubleshooting hardware and software. You will help end users resolve issues and provide clear technical guidance, including remote troubleshooting when needed.

This is an in-office role at our Richardson, TX location with potential for hybrid work. The ideal candidate has hands-on experience with Office 365, Windows environments and VOIP systems, strong problem‑solving skills,

Qualifications

• Proven work experience as a Desktop Support Technician.
• Hands-on experience with Microsoft Office 365, Windows and VOIP systems.
• Knowledge of office automation products like printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Client-oriented attitude.
• BS in Computer Science or relevant field or relevant work experience.
• Knowledge of AMS 360/ImageRight - Vertafore products a PLUS!

Responsibilities

• Address user requests regarding hardware, software and networking
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Customize desktop applications to meet user needs
• Follow up with colleagues to ensure their systems are functional
• Assist with preparing all necessary assets for new hires
• Help create technical documentation and manuals

Skills

End-user support

Remote troubleshooting

Customer service

Problem solving

Technical communication

Education

BS in Computer Science or related field

Tools

Office 365

Windows OS

VOIP systems

Printers/Scanners

Job description

Job Description

Symphony Risk Solutions, LLC is looking for a Desktop Support Technician to provide technical assistance to our colleagues. You will help install, upgrade and troubleshoot hardware and software systems.

If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate response to our colleagues.

This is an IN OFFICE position in our Richardson, TX office with potential for Hybrid.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Tuition Reimbursement
• Career Growth Opportunities
• Retirement Plan
• Parental Leave

Responsibilities

Responsibilities

• Address user requests regarding hardware, software and networking
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Customize desktop applications to meet user needs
• Follow up with colleagues to ensure their systems are functional
• Assist with preparing all necessary assets for new hires
• Help create technical documentation and manuals

Requirements

Requirements

• Proven work experience as a Desktop Support Technician,
• Hands-on experience with Microsoft Office 365, Windows and VOIP systems
• Working knowledge of office automation products like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Client-oriented attitude
• BS in Computer Science or relevant field or relevant work experience
• Knowledge of AMS 360/ImageRight - Vertafore products a PLUS!