Senior IT Support Specialist End User Services

State of Texas; Texas; On-site; USD 70,000 - 95,000; Full time

Job summary

The Office of the Attorney General in Texas seeks a senior-level End User Services IT professional to provide first-line support for agency systems and devices, ensuring reliable operations for staff statewide. You will handle tickets, perform administrative tasks, and support Dell laptops, iPads, phones, and wireless hotspots, including occasional travel to Texas Child Support offices.

Strong customer service, clear communication, and Microsoft Office proficiency are required; ServiceNow or

Qualifications

• Two years full-time IT or related experience required.
• Experience with ServiceNow or Remedy ticketing systems.
• Proficient with Microsoft Office suite for reports and data tracking.
• Strong customer service and communication skills.

Responsibilities

• Provide first-line help desk support for IT systems.
• Manage and report on tickets using ServiceNow or Remedy.
• Assist End User Services with admin tasks and documentation.
• Support users via phone, mobile device, and in person.

Skills

Customer service

IT support

Ticketing systems

ServiceNow

Remedy

Microsoft Office

Communication skills

Problem solving

Teamwork

On-call support

Education

High school diploma or GED

Tools

Dell laptops

iPads

Phones

Wireless hotspots

Job description

The Office of the Attorney General in Texas seeks a senior-level End User Services IT professional to provide first-line support for agency systems and devices, ensuring reliable operations for staff statewide. You will handle tickets, perform administrative tasks, and support Dell laptops, iPads, phones, and wireless hotspots, including occasional travel to Texas Child Support offices.

Strong customer service, clear communication, and Microsoft Office proficiency are required; ServiceNow or