Junior IT Help Desk Specialist - User Support

Sylver Rain Consulting, LLC; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Sylver Rain Consulting, LLC seeks an entry level Help Desk Specialist to install and configure hardware and software components of network systems. You will provide user support, diagnose issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities include responding to users, documenting and tracking problems, providing second‑tier support for PC and server applications, and maintaining Active Directory accounts and Office 365 knowledge.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• Experience providing help desk support or basic IT operational duties.
• Familiarity with Office 365 and Active Directory environments.

Responsibilities

• Responds to and diagnoses problems through discussion with users.
• Maintains inventory management processes for hardware and software.
• Provides second-tier support for PC, server, or application issues.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Recommends system modifications to reduce user problems.
• Assists users via phone, email, or in person with technical issues.
• Interacts with network services and applications teams to restore service.
• Performs diagnostic tests to ensure optimal system performance.
• Supports Office 365 and Active Directory account management.

Skills

Troubleshooting

Customer support

Inventory management

Documentation

Second-tier support

Education

Bachelor’s degree in IT or related field

Tools

Office 365

Active Directory

Job description

Sylver Rain Consulting, LLC seeks an entry level Help Desk Specialist to install and configure hardware and software components of network systems. You will provide user support, diagnose issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities include responding to users, documenting and tracking problems, providing second‑tier support for PC and server applications, and maintaining Active Directory accounts and Office 365 knowledge.