IT Help Desk Specialist — End-User Support & On-Call

Texas Health Care, PLLC; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas Health Care, PLLC is seeking an IT Help Desk Specialist in Fort Worth, TX. You will handle initial inquiries, troubleshoot hardware, software, and network issues, and document all requests in Freshservice. You will manage procurement, inventory, and end-user access in Active Directory and email systems.

You will install, test, and maintain workstations and related equipment, support onsite AV systems, and participate in team meetings and after-hours on-call rotations as needed.

Qualifications

• Experience providing help desk support in a corporate setting.
• Familiar with Freshservice and AD management.
• Ability to troubleshoot hardware, software, and network issues.
• Strong communication and customer service skills.

Responsibilities

• Take initial telephone and email inquiries and troubleshoot hardware, software, or network issues.
• Document, monitor, resolve, or escalate requests in Freshservice.
• Manage procurement and inventory tracking.
• Install, test, maintain, and troubleshoot end-user workstations and related hardware/software.
• Access management including creation and deactivation of end-user Active Directory and email accounts.
• Provide support for onsite business equipment, including conference and AV systems.
• Participate in help desk team meetings and after-hours on-call rotations.

Skills

IT support

Customer service

Problem solving

On-call rotations

Tools

Freshservice

Active Directory

Job description

Texas Health Care, PLLC is seeking an IT Help Desk Specialist in Fort Worth, TX. You will handle initial inquiries, troubleshoot hardware, software, and network issues, and document all requests in Freshservice. You will manage procurement, inventory, and end-user access in Active Directory and email systems.

You will install, test, and maintain workstations and related equipment, support onsite AV systems, and participate in team meetings and after-hours on-call rotations as needed.