Senior IT Help Desk Technician - Onsite DC

General Dynamics Information Technology, Inc.; Washington (District of Columbia); Hybride; USD 41 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health plan options

Health Savings Account

Dental plan options

Vision plan

401(k) with company match

Paid time off

Paid holidays

Family leave

Disability benefits

Life insurance

Résumé du poste

General Dynamics Information Technology, Inc. (GDIT) is seeking a qualified candidate to provide comprehensive IT assistance and consulting services to support the customer’s end user activities and project requirements.

The role emphasizes technical and non-technical support, including analysis and solution delivery. Responsibilities include testing and implementing technology refresh projects, troubleshooting end-user issues, and maintaining documentation.

Qualifications

• BA/BS (or equivalent experience) required.
• 5+ years of related experience.
• Onsite 5 days a week (DC).
• US Citizenship Required: Yes

Responsabilités

• Provide IT assistance and consulting to identify, develop, and implement end-user solutions.
• Troubleshoot issues reported to the IT Support team and provide resolutions.
• Write and update documentation including procedures, presentations, and training materials.
• Demonstrate knowledge of Microsoft Office 365 tools and capabilities.
• Manage permissions updates for Microsoft Teams and calendar scheduling.
• Liaise with 3rd party service desks and manage incident ticket escalation.
• Verify patches/updates and ensure proper functionality.
• Coordinate vendor maintenance for customer hardware/software not in standard OCIO support.
• Produce quarterly reports on room utilization.
• Support mobile devices including setup, inventory, and decommissioning.

Connaissances

Computer Hardware

Desktop Computers

Microsoft Office 365

Formation

BA/BS (or equivalent experience)

Description du poste

General Dynamics Information Technology, Inc. (GDIT) is seeking a qualified candidate to provide comprehensive IT assistance and consulting services to support the customer’s end user activities and project requirements.

The role emphasizes technical and non-technical support, including analysis and solution delivery. Responsibilities include testing and implementing technology refresh projects, troubleshooting end-user issues, and maintaining documentation.