Senior IT Help Desk Technician - ITIL-Driven Support Pro

CGS Federal (Contact Government Services); United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A federal contracting firm is seeking a Senior Help Desk Technician to provide Level 1 & 2 PC Assist support to senior management, attorneys, and contractors. The ideal candidate will have experience with Adobe Connect and ITIL best practices, alongside strong customer service skills. Responsibilities include supporting various IT needs, training users, generating reports, and managing IT inventories. The role is full-time with benefits that include health insurance, 401k, and paid time off.

Qualifications

• Experience in Adobe Connect or related online meeting center setup.
• Experience with ITIL Foundations or Change Management is a plus.
• Active DOD clearance of Level 6 Public Trust or above is preferred.

Responsibilities

• Provide Level 1 & 2 Help Desk support services.
• Assist end users, including senior management and attorneys.
• Create spreadsheets/databases for tracking purposes.
• Generate weekly status reports and maintain IT inventories.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Record and update required information for all IT-related tickets

Education

ITIL Foundations certification

Tools

Adobe Connect

Job description

A federal contracting firm is seeking a Senior Help Desk Technician to provide Level 1 & 2 PC Assist support to senior management, attorneys, and contractors. The ideal candidate will have experience with Adobe Connect and ITIL best practices, alongside strong customer service skills. Responsibilities include supporting various IT needs, training users, generating reports, and managing IT inventories. The role is full-time with benefits that include health insurance, 401k, and paid time off.