Senior IT Help Desk Technician - ITIL-Driven Support Pro

CGS Federal (Contact Government Services); Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A government contracting firm is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to various end users, including senior management and contractors. Responsibilities include managing user accounts, handling technical installations, and creating procedural documentation. The ideal candidate should have at least one year of experience with Adobe Connect and possess ITIL Foundations certification. This role comes with benefits like health insurance and 401k options.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• ITIL Foundations certification preferred.
• Change Management experience is advantageous.

Responsibilities

• Provide Level 1 & 2 Help Desk support services to users.
• Submit weekly status reports and monthly surveys.
• Set up and support conference and training rooms.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

End‑user training

Creation of procedural documentation

Creation of spreadsheets/databases for tracking

Proactive reports and trending analysis

Conduct and maintain IT inventories

Job description

A government contracting firm is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to various end users, including senior management and contractors. Responsibilities include managing user accounts, handling technical installations, and creating procedural documentation. The ideal candidate should have at least one year of experience with Adobe Connect and possess ITIL Foundations certification. This role comes with benefits like health insurance and 401k options.