Senior IT Help Desk Technician - ITIL-Driven Support Pro

CGS Federal (Contact Government Services); United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A government contracting firm is seeking a Senior Help Desk Technician to provide Level 1 and 2 support for the Executive Office for the United States Attorneys. This role includes assisting senior management and contractors, providing training, and maintaining IT inventories. The ideal candidate will have experience with tools such as Adobe Connect and hold an ITIL certification. The position offers full-time employment with competitive benefits and a commitment to professional growth.

Qualifications

• One year or more experience with Adobe Connect or related online meeting center set-up.
• ITIL Foundations certification is advantageous.
• Change Management experience is a plus.

Responsibilities

• Provide Level 1 & 2 Help Desk support.
• Assist senior management, attorneys, and support staff.
• Conduct and maintain IT inventories.
• Produce reports and service level reporting.
• Submit status reports and surveys.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Creation of spreadsheets/databases for tracking purposes

Record and update required information for IT-related tickets

Creation of Incident work-log entries

Maintaining IT inventories

Desk-side training for employees

Setting up conference/training rooms

Utilizing online meeting applications

Tools

Adobe Connect

ITIL Foundations certification

Active DOD clearance

Job description

A government contracting firm is seeking a Senior Help Desk Technician to provide Level 1 and 2 support for the Executive Office for the United States Attorneys. This role includes assisting senior management and contractors, providing training, and maintaining IT inventories. The ideal candidate will have experience with tools such as Adobe Connect and hold an ITIL certification. The position offers full-time employment with competitive benefits and a commitment to professional growth.