Senior Help Desk Technician II — ITIL-Driven Enterprise Support

CGS Federal (Contact Government Services); Chantilly (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Paid Time Off

Flexible Spending Account (Health, Dependent Care, and Commuter)

Job summary

A technology solutions provider in Virginia is looking for a Senior Help Desk Technician responsible for providing Level 1 & 2 Help Desk support to users including senior management and support staff. The ideal candidate should have experience with Adobe Connect, ITIL certification, and an active DOD clearance. The role requires excellent troubleshooting skills and the ability to maintain IT inventories. A collaborative spirit and commitment to innovation are essential in this position.

Qualifications

• One year or more Adobe Connect experience.
• ITIL Foundations certification is advantageous.
• Active DOD clearance of Level 6 Public Trust or above is a plus.

Responsibilities

• Provide Level 1 & 2 Help Desk support to end users.
• Maintain accountable IT inventories using spreadsheets.
• Conduct desk-side training for new employees.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

End‑user training

Job description

A technology solutions provider in Virginia is looking for a Senior Help Desk Technician responsible for providing Level 1 & 2 Help Desk support to users including senior management and support staff. The ideal candidate should have experience with Adobe Connect, ITIL certification, and an active DOD clearance. The role requires excellent troubleshooting skills and the ability to maintain IT inventories. A collaborative spirit and commitment to innovation are essential in this position.