Senior IT Help Desk Specialist

CGS Federal (Contact Government Services); Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A leading government services provider is seeking a Senior Help Desk Technician for Level 1 & 2 support services. This role involves assisting senior management and staff within a dynamic environment. Candidates will be responsible for software/hardware installation, user account administration, and providing training. A minimum of one year experience with Adobe Connect or similar tools, alongside ITIL certification, is preferred. We offer a supportive workplace encouraging professional growth and collaboration.

Qualifications

• One year of Adobe Connect or related online meeting center set-up experience required.
• ITIL Foundations certification is advantageous.
• Change Management experience is a plus.

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services.
• Provide basic instructions for standard desktop applications.
• Set up and support conference and training rooms.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Remote User setup/support/troubleshooting

End‑user training

Creation of procedural documentation

Creation of spreadsheets/databases for tracking

Accurate user support question answering

Conduct and maintain IT inventories

Education

ITIL Foundations certification

Active DOD clearance of Level 6 Public Trust or above

Tools

Adobe Connect

Microsoft Office

Job description

A leading government services provider is seeking a Senior Help Desk Technician for Level 1 & 2 support services. This role involves assisting senior management and staff within a dynamic environment. Candidates will be responsible for software/hardware installation, user account administration, and providing training. A minimum of one year experience with Adobe Connect or similar tools, alongside ITIL certification, is preferred. We offer a supportive workplace encouraging professional growth and collaboration.