Senior IT Help Desk Technician - ITIL-Driven Support Pro

CGS Federal (Contact Government Services); United States; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A government services provider is seeking a Senior Help Desk Technician to perform Level 1 & 2 support services for senior management and staff. The role includes responsibilities like user account administration, software installation, and remote user support, alongside generating reports and maintaining IT inventories. Candidates should have experience with online meeting setups like Adobe Connect. CGS offers a supportive environment with opportunities for professional growth.

Qualifications

• One year or more Adobe Connect or related online meeting center set‑up experience.
• ITIL Foundations certification is advantageous.
• Active DOD clearance of Level 6 Public Trust or above is a plus.

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services to end users.
• Produce proactive reports and trending analysis of service levels.
• Provide desk‑side training for new employees.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End‑user training

Tools

Adobe Connect

Job description

A government services provider is seeking a Senior Help Desk Technician to perform Level 1 & 2 support services for senior management and staff. The role includes responsibilities like user account administration, software installation, and remote user support, alongside generating reports and maintaining IT inventories. Candidates should have experience with online meeting setups like Adobe Connect. CGS offers a supportive environment with opportunities for professional growth.