Senior IT Help Desk Technician - ITIL-Driven Support Pro

CGS Federal (Contact Government Services); United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A government solutions provider seeks a Senior Help Desk Technician to deliver Level 1 & 2 support services to end users in the Executive Office for the United States Attorneys. The ideal candidate will manage IT-related tickets, provide user training, and maintain IT inventories. This role requires strong technical skills and an ability to troubleshoot diverse hardware and software issues, ensuring high-quality support in a collaborative environment while contributing to government innovation.

Qualifications

• Experience in user account administration and support.
• Ability to provide desk-side training for employees.
• Knowledge of ITIL best practices and ticket management.

Responsibilities

• Provide Level 1 & 2 Help Desk support to end users.
• Produce proactive reports and perform trending analysis.
• Set up and support audio/video systems for meetings.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

End-user training

Creating procedural documentation

Conducting IT inventories

Supporting online meetings

Education

One year experience with Adobe Connect or related online meeting setup

ITIL Foundations certification

Job description

A government solutions provider seeks a Senior Help Desk Technician to deliver Level 1 & 2 support services to end users in the Executive Office for the United States Attorneys. The ideal candidate will manage IT-related tickets, provide user training, and maintain IT inventories. This role requires strong technical skills and an ability to troubleshoot diverse hardware and software issues, ensuring high-quality support in a collaborative environment while contributing to government innovation.