Senior IT Help Desk Technician - ITIL-Driven Support Pro

CGS Federal (Contact Government Services); San Francisco (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Observance of State/Federal Holidays

Job summary

A government services provider in San Francisco, California, is looking for a Senior Help Desk Technician. This role involves providing Level 1 and 2 support, conducting training, and maintaining IT functions for the Executive Office for the United States Attorneys. Ideal candidates possess skills in user account management, backup restoration, and effective use of software like Adobe Connect. The position also values teamwork and a creative approach towards solving government challenges, along with providing various health benefits and a commitment to professional growth.

Qualifications

• One year or more Adobe Connect or related online meeting center set‑up experience is preferred.
• ITIL Foundations certification is a plus.
• Active DOD clearance of Level 6 Public Trust or above is advantageous.

Responsibilities

• Provide Level 1 & 2 Help Desk support services to senior management and attorneys.
• Conduct user training for standard desktop applications.
• Create and maintain IT inventories using spreadsheets.
• Submit weekly status reports and maintain ITIL incident logs.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Remote User setup/support/troubleshooting

End‑user training

Creation of procedural documentation

Creation of spreadsheets/databases for tracking purposes

Education

ITIL Foundations certification

Tools

Adobe Connect

Job description

A government services provider in San Francisco, California, is looking for a Senior Help Desk Technician. This role involves providing Level 1 and 2 support, conducting training, and maintaining IT functions for the Executive Office for the United States Attorneys. Ideal candidates possess skills in user account management, backup restoration, and effective use of software like Adobe Connect. The position also values teamwork and a creative approach towards solving government challenges, along with providing various health benefits and a commitment to professional growth.