Senior Help Desk Technician II — ITIL & Desk-Side Support

Contact Government Services, LLC; United States; Hybrid; USD 108,000 - 156,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Observance of State/Federal Holidays

Job summary

Contact Government Services, LLC is seeking a Senior Help Desk Technician II to provide Level 1 & 2 support to end users for the Executive Office for the United States Attorneys. This role involves diverse responsibilities including IT support, user training, and procedural documentation, in a supportive environment focused on professional growth. The position offers a comprehensive benefits package and an opportunity to contribute to government innovation.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience is required.
• Experience in ITIL and Change Management considered favorable.

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services for various end users.
• Manage IT inventories and respond accurately to user support queries.
• Conduct desk-side training and create reports for IT-related metrics.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Incident work-log entries

Education

ITIL Foundations certification

Active DOD clearance of Level 6 Public Trust or above

Job description

Contact Government Services, LLC is seeking a Senior Help Desk Technician II to provide Level 1 & 2 support to end users for the Executive Office for the United States Attorneys. This role involves diverse responsibilities including IT support, user training, and procedural documentation, in a supportive environment focused on professional growth. The position offers a comprehensive benefits package and an opportunity to contribute to government innovation.