Senior IT Help Desk Technician - ITIL-Driven Support Pro

CGS Federal (Contact Government Services); United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dependent Care, and Commuter)

Paid Time Off and Observance of State/Federal Holidays

Job summary

A government services company in the United States is seeking a qualified Senior Help Desk Technician to provide Level 1 and Level 2 support for the Executive Office for the United States Attorneys. The role requires skills in user account administration, software and hardware installation, and remote user support. Candidates should have ITIL Foundations certification and an understanding of online meeting platforms. The position offers comprehensive benefits, including health insurance and a 401k plan.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• Change Management experience is advantageous.
• Active DOD clearance of Level 6 Public Trust or above is favorable.

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services to end users.
• Create procedural documentation and spreadsheets/databases for tracking.
• Provide desk-side training for new employees.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Remote User setup/support/troubleshooting

End-user training

Education

ITIL Foundations certification

Job description

A government services company in the United States is seeking a qualified Senior Help Desk Technician to provide Level 1 and Level 2 support for the Executive Office for the United States Attorneys. The role requires skills in user account administration, software and hardware installation, and remote user support. Candidates should have ITIL Foundations certification and an understanding of online meeting platforms. The position offers comprehensive benefits, including health insurance and a 401k plan.