Senior Help Desk Technician II — ITIL-Driven Enterprise Support
CGS Federal (Contact Government Services)
14 days+
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Benefits offered by this job
Job summary
A government services provider is looking for a Senior Help Desk Technician to deliver Level 1 & 2 support to the Executive Office for the United States Attorneys. The role involves end-user training, maintaining IT inventories, and providing thorough support for various hardware/software issues. Ideal candidates will have experience with Adobe Connect, ITIL certification, and a commitment to enhancing government operations. This position offers health benefits and a supportive work environment.
Qualifications
- Experience with online meeting applications, particularly Adobe Connect.
- ITIL Foundations certification is advantageous.
- Change Management experience is a plus.
Responsibilities
- Provide Level 1 & 2 Help Desk support services.
- Conduct maintenance on IT inventories.
- Set up and support conference and training rooms.
Skills
Backup/Restoration admin/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation/troubleshooting/support
Remote User setup/support/troubleshooting
End‑user training
Creation of procedural documentation
Creation of spreadsheets/databases for tracking purposes
Accurately answer user support questions
Tools
ITIL
Job description
A government services provider is looking for a Senior Help Desk Technician to deliver Level 1 & 2 support to the Executive Office for the United States Attorneys. The role involves end-user training, maintaining IT inventories, and providing thorough support for various hardware/software issues. Ideal candidates will have experience with Adobe Connect, ITIL certification, and a commitment to enhancing government operations. This position offers health benefits and a supportive work environment.
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