Senior IT Help Desk Technician - ITIL-Driven Support Pro

CGS Federal (Contact Government Services); United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Observance of State/Federal Holidays

Job summary

A government services provider is seeking a Senior Help Desk Technician to deliver Level 1 & 2 support to end users within the Executive Office for the United States Attorneys. Candidates should possess skills in backup, file server support, user account administration, and ITIL best practices. The position requires teamwork and the ability to manage a variety of software and hardware issues. The role includes training new employees and providing assistance for online meeting setups. Competitive benefits include health, dental, and 401k.

Qualifications

• Experience with Adobe Connect or related online meeting center set‑up is advantageous.
• ITIL Foundations certification is a plus.
• Change Management experience is a favorable asset.

Responsibilities

• Provide Level 1 & 2 Help Desk support to end users.
• Submit weekly status reports and maintain accounts for users.
• Conduct and maintain IT inventories and provide training.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End‑user training

Creation of procedural documentation

Record and update required information for IT‑related tickets

Accurately answer user support questions

Education

ITIL Foundations certification

Active DOD clearance of Level 6 Public Trust or above

Job description

A government services provider is seeking a Senior Help Desk Technician to deliver Level 1 & 2 support to end users within the Executive Office for the United States Attorneys. Candidates should possess skills in backup, file server support, user account administration, and ITIL best practices. The position requires teamwork and the ability to manage a variety of software and hardware issues. The role includes training new employees and providing assistance for online meeting setups. Competitive benefits include health, dental, and 401k.