Senior IT Help Desk Technician - ITIL-Driven Support Pro

CGS Federal (Contact Government Services); Tampa (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Observance of State/Federal Holidays

Job summary

A leading government services provider in Florida seeks a Senior Help Desk Technician to provide Level 1 & 2 support services for the Executive Office for the United States Attorneys. The ideal candidate will have strong skills in backup and restoration, user account administration, and software installation. Competitive benefits such as Health, Dental, Vision, and 401k are offered. This role is vital in enhancing government efficiency through technical support and user training.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• Change Management experience is advantageous.
• Active DOD clearance of Level 6 Public Trust or above can be beneficial.

Responsibilities

• Provide Level 1 & 2 Help Desk support services to end users.
• Conduct and maintain IT inventories like laptops and printers.
• Produce proactive reports and service level reporting.
• Set up and support conference and training rooms for presentations.
• Submit weekly status reports and monthly surveys.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Remote User setup/support/troubleshooting

End-user training

Education

ITIL Foundations certification

Job description

A leading government services provider in Florida seeks a Senior Help Desk Technician to provide Level 1 & 2 support services for the Executive Office for the United States Attorneys. The ideal candidate will have strong skills in backup and restoration, user account administration, and software installation. Competitive benefits such as Health, Dental, Vision, and 401k are offered. This role is vital in enhancing government efficiency through technical support and user training.