Senior Help Desk Technician II — ITIL-Driven Enterprise Support

CGS Federal (Contact Government Services); Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Paid Time Off

Flexible Spending Account

Job summary

A government contracting firm is seeking a Senior Help Desk Technician to provide Level 1 & 2 support services for the Executive Office for the United States Attorneys. Responsibilities include IT support for senior management and staff, user training, and maintaining IT inventories. Candidates should have experience with online meeting applications like Adobe Connect, ITIL certification preferred, and active DOD clearance is advantageous. Comprehensive health benefits and a supportive work environment are offered.

Qualifications

• One year or more Adobe Connect or related online meeting center set‑up experience.
• ITIL Foundations certification is advantageous.
• Active DOD clearance of Level 6 Public Trust or above is a plus.

Responsibilities

• Provide Level 1 & 2 Help Desk support services to end users.
• Train new employees on standard desktop applications.
• Submit weekly status reports and monthly surveys.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

End-user training

Job description

A government contracting firm is seeking a Senior Help Desk Technician to provide Level 1 & 2 support services for the Executive Office for the United States Attorneys. Responsibilities include IT support for senior management and staff, user training, and maintaining IT inventories. Candidates should have experience with online meeting applications like Adobe Connect, ITIL certification preferred, and active DOD clearance is advantageous. Comprehensive health benefits and a supportive work environment are offered.