Senior Help Desk Technician II — ITIL-Driven Enterprise Support

CGS Federal (Contact Government Services); Fairfax (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

A government services provider in Virginia is seeking a Senior Help Desk Technician to provide Level 1 & 2 support for the Executive Office for the United States Attorneys. The ideal candidate will have experience with Adobe Connect, ITIL certification, and a commitment to collaboration and innovation. Responsibilities include managing user accounts, conducting training, and maintaining IT inventories. A supportive work environment and opportunities for professional growth are offered.

Qualifications

• Minimum one year of experience with Adobe Connect or similar online meeting applications.
• Familiarity with ITIL best practices.
• Experience in Change Management is advantageous.

Responsibilities

• Provide Level 1 & 2 Help Desk support to end users.
• Conduct user training and create procedural documentation.
• Manage IT inventories and support conference/training room setups.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Creation of spreadsheets/databases for tracking purposes

Maintaining IT inventories

Education

ITIL Foundations certification

Adobe Connect experience

Active DOD clearance of Level 6 Public Trust

Job description

A government services provider in Virginia is seeking a Senior Help Desk Technician to provide Level 1 & 2 support for the Executive Office for the United States Attorneys. The ideal candidate will have experience with Adobe Connect, ITIL certification, and a commitment to collaboration and innovation. Responsibilities include managing user accounts, conducting training, and maintaining IT inventories. A supportive work environment and opportunities for professional growth are offered.