Senior Help Desk Technician II — ITIL-Driven Enterprise Support

CGS Federal (Contact Government Services); Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dependent Care, and Commuter)

Paid Time Off and Observance of State/Federal Holidays

Job summary

A government services consultancy in Chicago is looking for a Senior Help Desk Technician to provide Level 1 & 2 support for senior management and staff at the Executive Office for the United States Attorneys. Responsibilities include user training, technical support, and inventory management. Candidates should have experience with Adobe Connect and ITIL certification is desirable. They offer comprehensive benefits including health and dental coverage, 401k, and paid time off.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience is advantageous.
• ITIL Foundations certification is preferred.
• Change Management experience is a plus.

Responsibilities

• Provide Level 1 & 2 Help Desk support to end users.
• Create procedural documentation and training materials.
• Maintain accountable IT inventories, such as laptops and printers.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Remote User setup/support/troubleshooting

End-user training

Job description

A government services consultancy in Chicago is looking for a Senior Help Desk Technician to provide Level 1 & 2 support for senior management and staff at the Executive Office for the United States Attorneys. Responsibilities include user training, technical support, and inventory management. Candidates should have experience with Adobe Connect and ITIL certification is desirable. They offer comprehensive benefits including health and dental coverage, 401k, and paid time off.