Senior IT Help Desk Technician - ITIL-Driven Support Pro

CGS Federal (Contact Government Services); Miami (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Observance of Holidays

Job summary

A government services provider in Miami, Florida, is looking for a Senior Help Desk Technician to deliver Level 1 and 2 support to users including management and staff. The ideal candidate will have at least one year of experience with online meeting applications, such as Adobe Connect. Responsibilities include conducting user training, maintaining IT inventories, and setting up conference rooms. The position offers opportunities for professional growth and comes with benefits like health insurance and a 401k.

Qualifications

• One year or more Adobe Connect or related online meeting center setup experience.
• Understanding of ITIL best practices is an advantage.

Responsibilities

• Provide Level 1 & 2 Help Desk support services to end users.
• Conduct user training and maintain IT inventories.
• Set up and support conference and training rooms.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Creation of spreadsheets/databases

Maintenance of IT ticket information

Incident work-log entries

User support questions answering

Account Management forms

Proactive reports and trending analysis

IT inventories management

Desk-side training

Conference and training room support

Online meeting applications support

Education

ITIL Foundations certification

Active DOD clearance of Level 6 Public Trust or above

Job description

A government services provider in Miami, Florida, is looking for a Senior Help Desk Technician to deliver Level 1 and 2 support to users including management and staff. The ideal candidate will have at least one year of experience with online meeting applications, such as Adobe Connect. Responsibilities include conducting user training, maintaining IT inventories, and setting up conference rooms. The position offers opportunities for professional growth and comes with benefits like health insurance and a 401k.