Senior IT Help Desk Technician - ITIL-Driven Support Pro
CGS Federal (Contact Government Services)
14 days+
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
A government services company is looking for a Senior Help Desk Technician in Washington, DC. This role involves providing Level 1 & 2 support to senior management and others, handling tasks like system setups and user training. Ideal candidates have experience with Adobe Connect and ITIL certification. Benefits include health insurance, 401k, and paid time off. Join us to contribute to government innovation and professional growth in a dynamic environment.
Qualifications
- One year or more Adobe Connect or related online meeting center set-up experience.
- ITIL Foundations certification is an advantage.
- Active DOD clearance of Level 6 Public Trust or above preferred.
Responsibilities
- Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services.
- Provide desk-side training for new employees.
- Submit weekly status reports and monthly surveys.
Skills
Backup/Restoration admin/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation/troubleshooting/support
Remote User setup/support/troubleshooting
End-user training
Creation of procedural documentation
Creation of spreadsheets/databases for tracking purposes
Accurately answer user support questions
Job description
A government services company is looking for a Senior Help Desk Technician in Washington, DC. This role involves providing Level 1 & 2 support to senior management and others, handling tasks like system setups and user training. Ideal candidates have experience with Adobe Connect and ITIL certification. Benefits include health insurance, 401k, and paid time off. Join us to contribute to government innovation and professional growth in a dynamic environment.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
