Senior Help Desk Technician II — ITIL-Driven Enterprise Support

CGS Federal (Contact Government Services); Miami (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Observance of State/Federal Holidays

Job summary

A government service provider in Miami is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to senior management, attorneys, and other staff. Ideal candidates will have experience in troubleshooting hardware/software, managing user accounts, and providing user training. The role is integral to enhancing government services with a focus on quality and professionalism. Competitive benefits including health, dental, vision, and a 401k plan are offered.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• Active DOD clearance of Level 6 Public Trust or above.

Responsibilities

• Provide Level 1 & 2 Help Desk support services to end users.
• Assist with software and hardware installation and troubleshooting.
• Train end-users on accessing and using standard applications.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Creation of spreadsheets/databases for tracking

Incident work-log entries

User support questions

Maintain Account Management forms

Proactive reports and service level reporting

IT inventory management

Desk-side training

Support conference and training rooms

Education

ITIL Foundations certification

Experience in Change Management

Job description

A government service provider in Miami is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to senior management, attorneys, and other staff. Ideal candidates will have experience in troubleshooting hardware/software, managing user accounts, and providing user training. The role is integral to enhancing government services with a focus on quality and professionalism. Competitive benefits including health, dental, vision, and a 401k plan are offered.