Senior IT Help Desk Technician – Escalations & Security

Regions Bank; Birmingham (AL); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

401K with Company Match

Medical, Dental and Vision Benefits

Paid Vacation/Sick Time

Life Insurance

Job summary

Regions Bank is seeking an onsite Help Desk Technician in Birmingham, AL to provide Tier I/II IT support for internal users. The role emphasizes timely ticket handling, problem resolution, and adherence to security practices.

Candidates should have a high school diploma and at least two years of PC troubleshooting or remote support, with CompTIA Security+ or equivalent certifications preferred.

Qualifications

• High School Diploma or GED and technical training.
• Two years of personal computer troubleshooting and problem resolution or field/remote technical support experience.
• CompTIA Security+ or other relevant security certifications.

Responsibilities

• Handle problems that less experienced help desk techs cannot resolve.
• Investigate and resolve user questions, issues, and IT system problems.
• Answer calls, chats and emails; input information into ticket tracking software.

Skills

Customer service

Communication

Time management

Multi-tasking

Problem solving

Analytical thinking

Team collaboration

Education

High School Diploma or GED

Tools

ServiceNow

Active Directory

Windows OS

TCP/IP

Job description

Regions Bank is seeking an onsite Help Desk Technician in Birmingham, AL to provide Tier I/II IT support for internal users. The role emphasizes timely ticket handling, problem resolution, and adherence to security practices.

Candidates should have a high school diploma and at least two years of PC troubleshooting or remote support, with CompTIA Security+ or equivalent certifications preferred.