Workstation Support Associate

Nebraska Invasive Species Program; Lincoln (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Nebraska System ITS is seeking an IT Helpdesk Support Specialist to assist the university community and partnered areas with hardware and software support, documentation, and training for supported technology in Lincoln, NE.

You will collaborate with networking and security teams, uphold core principles of collaboration and integrity, and help manage inventory and processes while delivering direct customer support.

Qualifications

• Two years post-secondary coursework.
• 2 years experience with desktop and/or IT helpdesk/service desk.
• Experience providing hardware and software support for desktops, laptops, mobile devices, and printers.
• Experience with direct customer support.
• Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware.

Responsibilities

• Assist the university community and partnered areas with hardware and software support.
• Document processes and track inventory; provide training for supported technology.
• Work with ITS teams to uphold best practices and support to departments.
• Collaborate with networking, security, and academic technology teams to deliver high-quality service.

Skills

IT Helpdesk

Hardware & Software support

Customer support

Windows/macOS

AV equipment

Education

Two years post-secondary coursework

Tools

AV equipment familiarity

Job description

This position will assist the university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory and will work with our stakeholders to provide hardware and software support as well as training for supported technology. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including an employee and dependent tuition benefit applicable to any of the NU campuses; and immediate vesting pre-tax retirement benefits.

Required Qualifications:

Two years post-secondary coursework

2 years experience with desktop and/or IT helpdesk/service desk

Experience providing hardware and software support for desktops, laptops, mobile devices, and printers

Experience with direct customer support

Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware

Preferred Qualifications:

Experience with audio/visual (AV) equipment

Experience with technology research, management, procurement and deployment

Experience with managing vendor interactions

Additional Information:

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.

Special Instructions:

Please note: Sponsorship will not be offered for this position.

This position is not eligible for an alternative worksite arrangement and will be located on-site in Lincoln, NE.

Campus Name: University of Nebraska System (UNOP)

For questions or accommodations related to this position contact: [e-mail]

The University of Nebraska is an Equal Opportunity Employer. It is the policy of the University of Nebraska to adopt and support measures designed to prevent and eliminate discrimination against employees and prospective employees of the University of Nebraska based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska does not condone or tolerate discrimination.