Service Desk Analyst

Experis Austria; Topeka (KS); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Access to Experis benefits forcontract

Job summary

Experis Austria is seeking a Service Desk Analyst for a major Kansas energy utility in Topeka, KS. The role provides frontline IT support to employees, contractors, and interns, handling incidents, access provisioning, and onboarding.

You will troubleshoot Windows laptops, Microsoft 365, Citrix, VPN, and mobile devices, document tickets in ServiceNow, and participate in a rotating on-call schedule. Hybrid work requires 1 day onsite weekly.

Qualifications

• 2+ years in a service desk, help desk, or desktop support.
• Experience with ServiceNow, Microsoft 365, and Active Directory/Entra ID.
• Excellent communication with tech and non-technical users.
• U.S. citizenship and ability to pass background check and drug screen.
• Valid driver's license and residence within 60 minutes of Topeka, KS.

Responsibilities

• Serve as first point of contact for IT incidents and service requests.
• Troubleshoot Windows 10/11 laptops, Microsoft 365, corporate iPads and mobile devices, Citrix, VPN, and connectivity issues.
• Handle onboarding, access provisioning, password resets, and MFA enrollment.
• Document and manage tickets in ServiceNow within established service levels.
• Participate in a rotating after-hours on-call schedule.

Skills

Strong communication

Customer service

Troubleshooting

Tools

ServiceNow

Microsoft 365

Active Directory / Entra ID

Job description

Our client, a major Kansas energy utility, is seeking a Service Desk Analyst to join their team. As a Service Desk Analyst, you will be part of the Information Technology department supporting the End User Experience & Operations team. The ideal candidate will have strong customer service, sound troubleshooting judgment, and dependability, which will align successfully in the organization.

Job Title

Service Desk Analyst

Location

Topeka, KS (hybrid, minimum 1 day per week onsite)

Pay Range

$22.00–$24.50/hr

What's the Job?

• Serve as first point of contact for IT incidents and service requests from employees, contractors, and interns
• Troubleshoot Windows 10/11 laptops, Microsoft 365, corporate iPads and mobile devices, Citrix, VPN, and connectivity issues
• Handle onboarding, access provisioning, password resets, and MFA enrollment
• Document and manage tickets in ServiceNow within established service levels
• Participate in a rotating after-hours on-call schedule

What's Needed?

• 2+ years of experience in a service desk, help desk, or desktop support role
• Experience with ServiceNow, Microsoft 365, and Active Directory or Entra ID
• Strong communication skills with technical and non-technical users
• U.S. citizenship and ability to pass a background check and drug screen
• Valid driver's license and residence within 60 minutes of Topeka, KS

What's in it for me?

• 12-month contract with a major regional employer
• Hybrid schedule with mostly remote work after onboarding
• Hands-on experience with Intune, Entra ID, and enterprise endpoint tools
• Daytime core hours, Monday through Friday
• Access to Experis benefits for contract employees