Service Desk Analyst

Experis Technology Group; Topeka (KS); Hybrid; USD 30,000 - 34,000; Part time

Benefits offered by this job

Experis contract benefits

Job summary

Experis Technology Group is seeking a Service Desk Analyst in Topeka, KS, on a hybrid schedule with at least one day onsite per week. The role pays $22.00–$24.50/hr and runs for a 12-month contract, supporting end-user technology and incident management.

The ideal candidate has 2+ years in service/help desk, experience with ServiceNow and Microsoft 365, and is able to pass background checks and a drug screen. Applicants should reside within 60 minutes of Topeka.

Qualifications

• 2+ years of experience in a service desk, help desk, or desktop support role.
• Experience with ServiceNow, Microsoft 365, and Active Directory or Entra ID
• Strong communication skills with technical and non-technical users
• U.S. citizenship and ability to pass a background check and drug screen
• Valid driver's license and residence within 60 minutes of Topeka, KS

Responsibilities

• Serve as first point of contact for IT incidents and service requests from employees, contractors, and interns
• Troubleshoot Windows 10/11 laptops, Microsoft 365, corporate iPads and mobile devices, Citrix, VPN, and connectivity issues
• Handle onboarding, access provisioning, password resets, and MFA enrollment
• Document and manage tickets in ServiceNow within established service levels
• Participate in a rotating after-hours on-call schedule

Skills

ServiceNow

Microsoft 365

Active Directory / Entra ID

Customer communication

Troubleshooting

Tools

Intune

Entra ID

Enterprise endpoint tools

Job description

Our client, a major Kansas energy utility, is seeking a Service Desk Analyst to join their team. As a Service Desk Analyst, you will be part of the Information Technology department supporting the End User Experience & Operations team. The ideal candidate will have strong customer service, sound troubleshooting judgment, and dependability, which will align successfully in the organization.

Job Title: Service Desk Analyst
Location: Topeka, KS (hybrid, minimum 1 day per week onsite)
Pay Range: $22.00–$24.50/hr

What's the Job?

• Serve as first point of contact for IT incidents and service requests from employees, contractors, and interns
• Troubleshoot Windows 10/11 laptops, Microsoft 365, corporate iPads and mobile devices, Citrix, VPN, and connectivity issues
• Handle onboarding, access provisioning, password resets, and MFA enrollment
• Document and manage tickets in ServiceNow within established service levels
• Participate in a rotating after-hours on-call schedule

What's Needed?

• 2+ years of experience in a service desk, help desk, or desktop support role
• Experience with ServiceNow, Microsoft 365, and Active Directory or Entra ID
• Strong communication skills with technical and non-technical users
• U.S. citizenship and ability to pass a background check and drug screen
• Valid driver's license and residence within 60 minutes of Topeka, KS

What's in it for me?

• 12-month contract with a major regional employer
• Hybrid schedule with mostly remote work after onboarding
• Hands-on experience with Intune, Entra ID, and enterprise endpoint tools
• Daytime core hours, Monday through Friday
• Access to Experis benefits for contract employees