On-Site IT Service Desk Analyst - Overland Park

Eliassen Group; Overland Park (KS); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company matching

Life insurance

Job summary

Eliassen Group is seeking an intermediate Service Desk professional for on-site support in Overland Park, KS. The role involves assisting end users with desktops, laptops, printers, and core applications, resolving incidents, and collaborating with higher tiers for escalations.

The ideal candidate has 2–4 years of on-site IT support experience, solid knowledge of Windows OS and Office 365, and excellent communication and documentation skills. This is a W2 on-site position with a benefits package.

Qualifications

• 2+ years of on-site IT support experience.
• Proficient in Microsoft Windows client operating systems.
• Extensive experience with Microsoft Office and Office 365.
• Strong documentation skills and ability to communicate with customers.

Responsibilities

• Monitor the service desk system for incoming requests and resolve or elevate accordingly.
• Record, track, and document the problem-solving process through final resolution using service desk software.
• Perform remote or in-person fixes, including installing and upgrading software and hardware, and configuring systems and applications.
• Conduct preventative maintenance on end user devices and other IT equipment.
• Test fixes to confirm resolution and perform post-resolution follow-ups.

Skills

Customer service

Documentation

Strong communication

Independent work

Time management

Education

High School Diploma

Tools

Service desk software

Diagnostic tools

Basic networking

Job description

Eliassen Group is seeking an intermediate Service Desk professional for on-site support in Overland Park, KS. The role involves assisting end users with desktops, laptops, printers, and core applications, resolving incidents, and collaborating with higher tiers for escalations.

The ideal candidate has 2–4 years of on-site IT support experience, solid knowledge of Windows OS and Office 365, and excellent communication and documentation skills. This is a W2 on-site position with a benefits package.