Onsite Service Desk Consultant (Contract) — Windows IT Support

Korn Ferry Group; Overland Park (KS); On-site; USD 30,000 - 48,000; Part time

Job summary

Korn Ferry is seeking a Service Desk Consultant to serve as the primary onsite IT support resource for a professional office environment in Overland Park. This role provides hands-on technical support, assists employees with day-to-day technology needs, and ensures a positive end-user experience.

You will balance troubleshooting skills with strong communication and customer service, supporting Windows environments, Active Directory, and ticketing workflows.

Qualifications

• 2-4 years of Service Desk, Help Desk, Desktop Support, or related IT support experience.
• Experience supporting Windows-based environments.
• Working knowledge of Active Directory, including user account administration.
• Experience with ServiceNow or another ticketing system.
• Strong troubleshooting skills across desktop hardware, software, printers, and peripheral devices.
• Excellent verbal and written communication skills.
• Demonstrated customer service experience in a professional office environment.

Responsibilities

• Provide first-level IT support for desktop, laptop, mobile device, printer, and peripheral issues.
• Serve as the primary onsite point of contact for employee technology support needs.
• Support new hire onboarding and employee offboarding activities, including equipment deployment, setup, inventory management, and collection.
• Troubleshoot Windows operating system, account access, and application‑related issues.
• Assist with conference room technology, meeting setup, and audiovisual support.
• Document, track, and manage incidents and service requests within ServiceNow or a similar ticketing platform.
• Coordinate with escalation teams to resolve more complex technical issues.
• Maintain IT asset inventory and ensure equipment is configured and deployed according to standards.
• Deliver exceptional customer service while supporting employees and leadership staff.

Skills

IT Support

Windows

Active Directory

ServiceNow

Troubleshooting

Communication

Education

IT-related degree or certification

Tools

ServiceNow

Job description

Korn Ferry is seeking a Service Desk Consultant to serve as the primary onsite IT support resource for a professional office environment in Overland Park. This role provides hands-on technical support, assists employees with day-to-day technology needs, and ensures a positive end-user experience.

You will balance troubleshooting skills with strong communication and customer service, supporting Windows environments, Active Directory, and ticketing workflows.