Senior IT Field Technician: Systems & Infrastructure

ASM Research, An Accenture Federal Services Company; Raleigh (NC); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, Raleigh, NC, seeks an experienced IT professional to manage moderately complex information systems, spanning administration, design and deployment across multiple disciplines. You will monitor and support IT infrastructures, perform root-cause analysis, and contribute to documentation, recovery planning, and automation initiatives.

A Bachelor's degree and 4–6 years in IT are required, with strong Windows/Office 365/SharePoint skills and cloud

Qualifications

• Bachelor's degree in information technology, computer science or related field or equivalent experience.
• 4–6 years of experience in information technology or systems administration.

Responsibilities

• Carries out moderately complex IT tasks across disciplines such as app support, DB admin, QA/QC, software engineering, network and infrastructure.
• Monitors and supports IT systems infrastructures; conducts planning, designing and evaluating IT tools.
• Backs up responses to user requests and handles complex requests with minimal supervision.
• Troubleshoots and resolves problems efficiently; implements standards for operations compatibility.
• Administers, tests, and maintains operating systems and related software.
• Schedules and monitors backups; performs data recoveries when necessary.
• Performs root cause analysis, diagnostics, and monitoring on production systems.
• Creates and reviews system documentation and user guides; plans new platforms and integrates new technologies.
• Conducts cost analysis and reviews recovery plans to reduce downtime.

Skills

Systems administration

Troubleshooting

Windows OS

Office 365

Cloud infrastructure

Communication skills

Documentation

Education

Bachelor's degree in IT/CS or related field

Job description

ASM Research, An Accenture Federal Services Company, Raleigh, NC, seeks an experienced IT professional to manage moderately complex information systems, spanning administration, design and deployment across multiple disciplines. You will monitor and support IT infrastructures, perform root-cause analysis, and contribute to documentation, recovery planning, and automation initiatives.

A Bachelor's degree and 4–6 years in IT are required, with strong Windows/Office 365/SharePoint skills and cloud