IT Systems & Infrastructure Technician

ASM Research, An Accenture Federal Services Company; Springfield (IL); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research seeks a skilled IT professional to monitor and support multisystem IT infrastructures. You will analyze, design, and evaluate IT tools, respond to user requests, and troubleshoot complex issues with minimal supervision.

Responsibilities include implementing standards, maintaining OS and related software, and planning new platforms while integrating new technologies. Candidates typically have a Bachelor’s degree and 4–6 years’ IT experience.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or related field or equivalent experience.
• 4–6 years of IT experience in systems administration or related field.
• Strong knowledge of Windows operating systems and Microsoft products.
• Ability to analyze, troubleshoot and resolve complex system problems.

Responsibilities

• Monitors and supports IT infrastructure across multiple disciplines.
• Conducts moderately complex analysis including planning, designing and evaluating IT tools.
• Backs up and responds to user requests for system upgrades or complex requests.
• Troubleshoots and resolves problems with minimal supervision.
• Implements standards for operations and ensures compatibility of hardware and software.

Skills

System administration

IT troubleshooting

Customer service

Network troubleshooting

Cloud infrastructure

Documentation

Automation scripting

Data recovery

Education

Bachelor's Degree in IT / CS or related

Tools

Windows OS & Server

Office365/SharePoint/Teams

Cloud infrastructure

Job description

ASM Research seeks a skilled IT professional to monitor and support multisystem IT infrastructures. You will analyze, design, and evaluate IT tools, respond to user requests, and troubleshoot complex issues with minimal supervision.

Responsibilities include implementing standards, maintaining OS and related software, and planning new platforms while integrating new technologies. Candidates typically have a Bachelor’s degree and 4–6 years’ IT experience.