Senior IT Field Specialist — Client Deployments & Support

Aramark Correctional Services; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Aramark is seeking an IT Specialist for Client Group Implementation & Support to serve as a hands-on technology resource across client locations nationwide. This role collaborates with onsite teams, corporate IT, and vendors to drive successful deployments and operational support.

Ideal candidates will have a Bachelor’s degree in IT or related field, 3–5+ years in IT support or field services, strong troubleshooting skills, and the ability to travel up to 75% to client sites across the country.

Qualifications

• Bachelor's degree in Information Technology or related field, or equivalent experience.
• 3–5+ years of experience in IT support, implementation, or field services roles.
• Experience supporting multi-site, client-facing technology environments.
• Strong hands-on troubleshooting, deployment, and project execution skills.
• Excellent communication and stakeholder management abilities.
• Experience in hospitality, workplace services, or consumer-facing environments preferred.
• Ability and willingness to travel up to 75% to support client locations across the country.

Responsibilities

• Serve as a primary hands-on IT resource for the client group, supporting technology needs across multiple locations nationwide.
• Execute technology deployments, system upgrades, hardware installations, and operational enhancements at client sites.
• Diagnose and resolve incidents, service requests, and escalations to minimize disruption to business operations.
• Support client-specific IT projects from planning through go-live, ensuring consistent and on-time delivery.
• Partner with onsite leadership, corporate IT, and vendors to maintain consistent service standards across all locations.
• Perform configuration, testing, and validation of hardware, software, network connectivity, and digital workplace tools.
• Identify and document opportunities to improve technology reliability, efficiency, and support processes.
• Ensure adherence to corporate IT standards, security protocols, and client-specific requirements.
• Communicate clear status updates on incidents, projects, and operational initiatives to stakeholders.
• Travel to client locations nationwide - up to 75% - to support implementations, launches, and ongoing operations.

Skills

IT support

Deployment

Project execution

Stakeholder management

Travel readiness

Education

Bachelor's degree in Information Technology or related field

Tools

Remote monitoring software

Ticketing systems (ITSM)

Job description

Aramark is seeking an IT Specialist for Client Group Implementation & Support to serve as a hands-on technology resource across client locations nationwide. This role collaborates with onsite teams, corporate IT, and vendors to drive successful deployments and operational support.

Ideal candidates will have a Bachelor’s degree in IT or related field, 3–5+ years in IT support or field services, strong troubleshooting skills, and the ability to travel up to 75% to client sites across the country.