IT Operations - Support Sr Specialist

Aramark Correctional Services; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Aramark is seeking an IT Specialist for Client Group Implementation & Support to serve as a hands-on technology resource across client locations nationwide. This role collaborates with onsite teams, corporate IT, and vendors to drive successful deployments and operational support.

Ideal candidates will have a Bachelor’s degree in IT or related field, 3–5+ years in IT support or field services, strong troubleshooting skills, and the ability to travel up to 75% to client sites across the country.

Qualifications

• Bachelor's degree in Information Technology or related field, or equivalent experience.
• 3–5+ years of experience in IT support, implementation, or field services roles.
• Experience supporting multi-site, client-facing technology environments.
• Strong hands-on troubleshooting, deployment, and project execution skills.
• Excellent communication and stakeholder management abilities.
• Experience in hospitality, workplace services, or consumer-facing environments preferred.
• Ability and willingness to travel up to 75% to support client locations across the country.

Responsibilities

• Serve as a primary hands-on IT resource for the client group, supporting technology needs across multiple locations nationwide.
• Execute technology deployments, system upgrades, hardware installations, and operational enhancements at client sites.
• Diagnose and resolve incidents, service requests, and escalations to minimize disruption to business operations.
• Support client-specific IT projects from planning through go-live, ensuring consistent and on-time delivery.
• Partner with onsite leadership, corporate IT, and vendors to maintain consistent service standards across all locations.
• Perform configuration, testing, and validation of hardware, software, network connectivity, and digital workplace tools.
• Identify and document opportunities to improve technology reliability, efficiency, and support processes.
• Ensure adherence to corporate IT standards, security protocols, and client-specific requirements.
• Communicate clear status updates on incidents, projects, and operational initiatives to stakeholders.
• Travel to client locations nationwide - up to 75% - to support implementations, launches, and ongoing operations.

Skills

IT support

Deployment

Project execution

Stakeholder management

Travel readiness

Education

Bachelor's degree in Information Technology or related field

Tools

Remote monitoring software

Ticketing systems (ITSM)

Job description

Job Description

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions.

The IT Specialist - Client Group Implementation & Support serves as a hands-on technology resource dedicated to a designated client group delivering reliable IT services, executing technology deployments, and resolving operational issues across client locations nationwide. This role works closely with onsite teams, corporate IT, and vendors to support day-to-day operations and drive implementation success. This position requires up to 75% travel to client locations across the country.

Job Responsibilities

• Serve as a primary hands-on IT resource for the client group, supporting technology needs across multiple locations nationwide
• Execute technology deployments, system upgrades, hardware installations, and operational enhancements at client sites
• Diagnose and resolve incidents, service requests, and escalations to minimize disruption to business operations
• Support client-specific IT projects from planning through go-live, ensuring consistent and on-time delivery
• Partner with onsite leadership, corporate IT, and vendors to maintain consistent service standards across all locations
• Perform configuration, testing, and validation of hardware, software, network connectivity, and digital workplace tools
• Identify and document opportunities to improve technology reliability, efficiency, and support processes
• Ensure adherence to corporate IT standards, security protocols, and client-specific requirements
• Communicate clear status updates on incidents, projects, and operational initiatives to stakeholders
• Travel to client locations nationwide - up to 75% - to support implementations, launches, and ongoing operations

Qualifications

• Bachelor's degree in Information Technology or related field, or equivalent experience
• 3-5+ years of experience in IT support, implementation, or field services roles
• Experience supporting multi-site, client-facing technology environments
• Strong hands‑on troubleshooting, deployment, and project execution skills
• Excellent communication and stakeholder management abilities
• Experience in hospitality, workplace services, or consumer-facing environments preferred
• Ability and willingness to travel up to 75% to support client locations across the country

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.