IT Field Services Director: Growth & First-Time Fix

Aramark Corporation; Philadelphia (Philadelphia County); On-site; USD 140,000 - 200,000; Full time

Job summary

Aramark is seeking an IT Field Services Director to lead strategic delivery across multi-site accounts, ensuring technology programs are enabled effectively and issues are resolved permanently the first time.

The role focuses on building relationships with client IT Security and Enterprise IT teams, coordinating with IT PMO and Enablement groups, and guiding deployment of technology to drive profitable growth. Travel about 30% is required.

Qualifications

• 8–12 years progressive experience in IT field services or related roles.
• Bachelor's degree in IT, business admin, or related field; PMP preferred.
• Proven ability to build executive relationships with client leaders and with client Security & Enterprise IT teams.

Responsibilities

• Account Growth Enablement - Ensure technology programs are enabled effectively at each account, partnering with account teams so reliable execution directly supports profitable growth of the portfolio.
• First-Time Resolution ("No Problem Twice") - Own root-cause resolution of field technology issues, ensuring recurring problems are permanently eliminated.
• Account Point of Contact - Serve as the first point of contact for existing accounts on both service issues and new work requests, providing timely, reliable response and escalation.
• Forward Visibility & Planning - Maintain ongoing visibility into upcoming technology requests and initiatives at existing accounts, anticipating needs and proactively positioning solutions ahead of demand.
• Executive Relationship Management - Build and maintain trusted relationships with key leaders at client accounts, positioning IT Field Services as a strategic partner.
• Client IT Partnership - Develop strong working relationships with client Security and Enterprise IT teams to streamline collaboration, approvals, and joint problem-solving.
• PMO & Enablement Liaison - Act as the primary liaison between the IT PMO, LOB PMO, and Enablement teams, ensuring alignment of priorities, timelines, and resourcing across technology initiatives.
• Technology Deployment Oversight - Apply deep expertise in technology deployment to ensure new programs, tools, and platform enhancements are rolled out successfully and adopted at the account level.
• HC+ Business Acumen - Apply a sound understanding of the HC+ business to account decisions, ensuring technology programs and issue resolution are aligned with how the business operates and grows.
• Escalation & Risk Management - Serve as the senior escalation point for at-risk issues and new work at existing accounts, coordinating with the IT PMO, LOB PMO, and Enablement teams to drive timely resolution.
• Travel for the job expected approximately 30% of the time, including on-site presence at key accounts to support relationship-building, issue resolution, and new program launches.

Skills

IT field services

Account management

Technology deployment

Stakeholder alignment

Executive presence

Change management

Education

Bachelor's degree in IT/Business

PMP or similar certification preferred

Job description

Aramark is seeking an IT Field Services Director to lead strategic delivery across multi-site accounts, ensuring technology programs are enabled effectively and issues are resolved permanently the first time.

The role focuses on building relationships with client IT Security and Enterprise IT teams, coordinating with IT PMO and Enablement groups, and guiding deployment of technology to drive profitable growth. Travel about 30% is required.