IT Systems Administrator – Jamf & ManageEngine (Desktop Support Focus)

IntePros; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a hands-on IT Systems Administrator with a strong background in desktop support and endpoint management using Jamf Pro and ManageEngine. The role involves supporting end users across Windows and macOS environments, managing devices, and maintaining compliance and software deployment workflows.

Qualifications

• 3-5 years of experience in desktop support and endpoint administration.
• Hands-on experience managing macOS devices using Jamf Pro.
• Experience using ManageEngine tools for endpoint management.

Responsibilities

• Provide day-to-day desktop support for Windows, macOS, and mobile endpoints.
• Administer Jamf Pro for Apple macOS/iOS fleet management.
• Monitor endpoint health and performance using ManageEngine tools.

Skills

Troubleshooting

Endpoint management

Communication

Organizational skills

Education

CompTIA A+

Network+

Jamf Certified Tech (JCT)

Microsoft 365 Certified: Modern Desktop Administrator Associate

Apple Certified Support Professional (ACSP)

Tools

Jamf Pro

ManageEngine Endpoint Central

Active Directory

Microsoft Intune

Job description

IT Systems Administrator – Jamf & ManageEngine (Desktop Support Focus)

We are seeking a hands-on IT Systems Administrator with a strong background in desktop support and endpoint management using Jamf Pro and ManageEngine. This individual will be responsible for supporting end users across Windows and macOS environments, managing devices through centralized platforms, and maintaining compliance, patching, and software deployment workflows.

The ideal candidate thrives in a fast-paced environment, enjoys troubleshooting, and can optimize device management and support operations.

Responsibilities

• Provide day-to-day desktop support for Windows, macOS, and mobile endpoints (iOS/Android).
• Administer and manage Jamf Pro for Apple macOS/iOS fleet management.
• Administer ManageEngine Endpoint Central (or Desktop Central) for patching, software deployment, and asset tracking.
• Develop and deploy configuration profiles, scripts, and automation workflows.
• Manage onboarding and offboarding of users and devices, including zero-touch provisioning (Apple DEP, Windows Autopilot).
• Maintain software inventory and ensure timely patching and compliance across platforms.
• Serve as Tier 2/Tier 3 escalation point for IT issues related to devices and software.
• Monitor endpoint health and performance using ManageEngine monitoring tools.
• Create and maintain system documentation, procedures, and knowledge base articles.
• Collaborate with InfoSec and IT leadership on endpoint security standards and controls.
• Assist with IT asset management, imaging, and user training as needed.

Required Skills and Experience

• 3–5 years of experience in desktop support and endpoint administration.
• Hands-on experience managing macOS devices using Jamf Pro.
• Experience using ManageEngine tools (Endpoint Central, ServiceDesk Plus, or ADManager Plus).
• Strong troubleshooting skills across macOS, Windows 10/11, and basic network connectivity.
• Experience with scripting languages (e.g., Bash, PowerShell, Python) for automation.
• Familiarity with MDM concepts, patching best practices, and zero-touch provisioning workflows.
• Excellent communication and organizational skills.

Preferred Certifications

• Jamf Certified Tech (JCT)
• Jamf Certified Admin (JCA) – highly preferred

• ManageEngine Endpoint Central Certified Professional (preferred)
• ManageEngine ServiceDesk Plus Certified Associate

• CompTIA A+ or Network+
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Apple Certified Support Professional (ACSP)

Tools and Environments

• Jamf Pro
• ManageEngine Endpoint Central and/or ServiceDesk Plus
• Active Directory / Azure AD
• Microsoft Intune (exposure a plus)
• Zoom, Slack, Google Workspace, Microsoft 365
• Apple Business Manager / DEP / VPP
• SCCM (bonus if familiar)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology