Senior IT Desktop Technician - On-Site Support

Aleron; King of Prussia (PA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Team-driven culture

Global workforce solutions leader

People-first environment

Professional growth opportunities

Job summary

Acara Solutions in King of Prussia, PA seeks a Sr. Engineer to provide on-site end-user IT hardware and software support, imaging, data migrations, and refresh projects. Work under supervision with a focus on quality service and collaboration across teams.

The role requires at least 3 years in migrations/imaging/refreshes, hardware repair, and PC setup, with potential driving duties and a background check and drug screen.

Qualifications

• Minimum of 3 years experience doing data migrations, imaging, refreshes.
• Minimum of 3 years of experience in basic technical hardware repair, component level knowledge, operating system (Windows, Unix/Linux, Apple) and application knowledge, troubleshooting techniques.
• Minimum of 3 years of experience in Setup and configuring PCs (creating local accounts and acquire static IPs on customer’s Intranet and networks).

Responsibilities

• Provide end-user IT hardware/software support on-site.
• Install and configure network devices (printers, scanners, PCs); troubleshoot network printing/scanning issues.
• Perform data termination/activation in telecom closets (network connections).
• Assist in relocating customer employees; move PCs and activate data drops.
• Troubleshoot network issues on PCs and LAN (IP conflicts, duplex mismatches, firewall/proxy issues).
• Demonstrate excellent customer service and set up/configure PCs.
• This role may require driving; MVR may be ran.

Skills

Data migrations

Imaging

Hardware repair

PC setup & configuration

Windows/Unix/Linux support

Job description

Acara Solutions in King of Prussia, PA seeks a Sr. Engineer to provide on-site end-user IT hardware and software support, imaging, data migrations, and refresh projects. Work under supervision with a focus on quality service and collaboration across teams.

The role requires at least 3 years in migrations/imaging/refreshes, hardware repair, and PC setup, with potential driving duties and a background check and drug screen.