Desktop Migration & Support Technician II

Acara Solutions, Inc.; Grand Prairie (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Acara Solutions in Grand Prairie, TX, is seeking a Desktop Support Technician to replace desktops, back up data, migrate user settings, and reconnect peripherals. You will troubleshoot hardware and software issues and validate system functionality.

Responsibilities include documenting installations, performing follow-up tasks, and ensuring all hardware and applications work as intended. A team-oriented, customer-focused approach is essential.

Qualifications

• High School Diploma or GED.
• 2 years of experience with basic technical hardware repair.
• 2 years of experience with setup and configuring PCs.
• 2 years of experience with desktop support.
• 4+ years advanced Windows experience.
• Installation and Configuration.

Responsibilities

• Identify and verify user data, profiles, and settings prior to migration.
• Troubleshoot issues and provide support through the Client's Help Desk.
• Ensure all data on existing desktop systems is backed up.
• Run Desktop DNA to capture and preserve user-specific settings.
• Replace existing desktop systems with new desktop equipment.
• Reconnect and migrate peripherals, including scanners and printers.
• Restore user data, profiles, and user-specific settings to the new desktop.
• Validate that all hardware, peripherals, and applications are functioning correctly.
• Rotate technicians through opportunities to perform rework and install non-standard hardware or software.
• Document completed activities, issues encountered, and any items requiring follow-up.

Skills

Customer service

Communication

Problem solving

Teamwork

Prioritization

Education

High School Diploma or GED

Tools

Windows OS

IT ticketing systems

Job description

Acara Solutions in Grand Prairie, TX, is seeking a Desktop Support Technician to replace desktops, back up data, migrate user settings, and reconnect peripherals. You will troubleshoot hardware and software issues and validate system functionality.

Responsibilities include documenting installations, performing follow-up tasks, and ensuring all hardware and applications work as intended. A team-oriented, customer-focused approach is essential.