Senior IT Desktop Support Technician — Biotech Lab IT, HIPAA‑Ready

BillionToOne; Edison (CA); On-site; USD 84,066 - 105,083; Full time

Benefits offered by this job

Town Hall meetings

Medical benefits

Family bonding leave

401k match

On-site lunches

EV charging

Latest hardware on-site

Job summary

BillionToOne seeks a Senior IT Desktop Support Technician to deliver expert desktop support in a fast-paced, regulated biotech environment. You will focus on macOS and Google Workspace, while also managing lab Windows devices and device management platforms such as Iru and Intune.

The role emphasizes HIPAA compliance, end-user experience design, and scalable IT processes. Join a company headquartered in Menlo Park with a track record of growth and industry-leading benefits.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT desktop support or a similar technical role.
• Proven expertise in macOS and Google Workspace support within a professional environment.
• Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) - including request queues, automation rules, SLAs, and dashboards.
• Solid understanding of biotech lab IT environments and associated systems.
• Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations.
• Demonstrated ability to create and maintain clear, high-quality documentation.
• Experience leading IT operations or support initiatives in a high-growth organization.
• Strong problem-solving skills and a focus on designing exceptional end-user experiences.
• Excellent communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams.

Responsibilities

• Provide advanced desktop support for a diverse end-user environment, primarily focused on macOS and Google Workspace.
• Provide advanced desktop support for a lab environment, primarily focused on Windows laptop and desktops.
• Manage and administer device management platforms such as Iru, and Microsoft Intune to maintain system security and compliance.
• Leverage Jira Service Management (JSM) to manage IT support workflows, automate ticket handling, and track performance metrics.
• Support biotech lab environments, ensuring uptime and reliability of IT systems that enable scientific operations.
• Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information.
• Design, document, and continuously optimize IT support processes to enhance service efficiency and customer satisfaction.
• Create and maintain comprehensive IT documentation, including system configurations, troubleshooting guides, and operational procedures.
• Manage the full lifecycle of IT assets and inventory, including procurement, tracking, and auditing.
• Collaborate cross‑functionally to support new technology rollouts, system upgrades, and process improvements.

Skills

macOS support

Google Workspace

HIPAA compliance

Troubleshooting

Documentation

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Kandji

Microsoft Intune

Jira Service Management

Job description

BillionToOne seeks a Senior IT Desktop Support Technician to deliver expert desktop support in a fast-paced, regulated biotech environment. You will focus on macOS and Google Workspace, while also managing lab Windows devices and device management platforms such as Iru and Intune.

The role emphasizes HIPAA compliance, end-user experience design, and scalable IT processes. Join a company headquartered in Menlo Park with a track record of growth and industry-leading benefits.