Mac Desktop Support Engineer - Biotech IT

Slipstream Life Sciences; South San Francisco (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

401k match

Comprehensive health, dental, vision benefits

Life insurance/LTD

Discretionary PTO

Job summary

Slipstream Life Sciences is hiring a Desktop Support specialist in South San Francisco to provide exceptional IT support primarily in a macOS environment.

With 3-5 years of experience in Desktop Support, candidates must have strong communication skills to manage user issues effectively.

The role offers a salary between $80,000–$85,000 along with various benefits including health coverage and 401k match.

Qualifications

• 3–5 years of experience in Desktop Support or IT Support roles.
• Experience supporting regulated organizations such as biotech or pharma.
• Hands-on experience with macOS environments.
• Excellent verbal and written communication skills.

Responsibilities

• Provide desktop and end-user support in a macOS environment.
• Manage employee onboarding and offboarding activities.
• Troubleshoot and support a mixed technology environment.
• Monitor and manage the IT support queue.

Skills

Desktop Support

Customer service

macOS support

Google Workspace administration

Troubleshooting

Tools

Jira

CrowdStrike

MDM solutions

Microsoft 365

Job description

Slipstream Life Sciences is hiring a Desktop Support specialist in South San Francisco to provide exceptional IT support primarily in a macOS environment.

With 3-5 years of experience in Desktop Support, candidates must have strong communication skills to manage user issues effectively.

The role offers a salary between $80,000–$85,000 along with various benefits including health coverage and 401k match.