Biotech Lab IT Support Specialist

Talent Groups; Lexington (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Talent Groups is seeking an IT Support professional to bridge standard IT helpdesk duties with hands-on lab systems support in a biotech environment. You will handle end-user support, account management, and lab software configurations.

The role requires 2+ years in IT support, familiarity with lab instrumentation, and strong knowledge of AD and M365 within a research setting. On-site contribution in Lexington, MA is expected.

Qualifications

• BS in Computer Science or IT with 4+ years of IT experience, or 10 years as IT administrator.
• 2+ years IT support experience, preferably in biotech, pharma, or research environments.
• Familiarity with lab instrumentation and scientific software.

Responsibilities

• Provide Tier 1 and 2 end-user support for Windows, macOS, and mobile devices.
• Manage user accounts, permissions, and access via Active Directory and Microsoft 365.
• Support installation and configuration of lab software (LIMS, ELN, instrument software).
• Troubleshoot network, VPN, hardware and software issues.
• Maintain IT assets including laptops, desktops, printers, and AV equipment.
• Document support requests and resolutions in Jira or ServiceNow.
• Provide Virtual Infrastructure Support Administration and Database Administration.

Skills

IT support

Active Directory

Microsoft 365

Lab software familiarity

VPN troubleshooting

Documentation

Education

BS in Computer Science or IT

Tools

Jira

ServiceNow

Authentication controls

Job description

Talent Groups is seeking an IT Support professional to bridge standard IT helpdesk duties with hands-on lab systems support in a biotech environment. You will handle end-user support, account management, and lab software configurations.

The role requires 2+ years in IT support, familiarity with lab instrumentation, and strong knowledge of AD and M365 within a research setting. On-site contribution in Lexington, MA is expected.