Senior Lab IT & Systems Support Engineer

Dawar Consulting

San Mateo (CA)

On-site

USD 206,309,000 - 229,233,000

Full time

6 days ago

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Job summary

Dawar Consulting seeks a Senior Specialist, Laboratory IT & Systems Support to support laboratory computing environments, scientific instruments, and IT infrastructure in a regulated biotech/pharma setting in Foster City, CA.

The role focuses on managing instrument-connected workstations, software support, connectivity, and ongoing IT projects. It requires strong troubleshooting and communication skills and a background in life sciences environments.

Qualifications

Experience supporting laboratory IT or laboratory systems.
Experience in regulated life sciences environments.
Experience with instrument vendors and enterprise IT teams.
Strong troubleshooting, communication, and stakeholder management skills.

Responsibilities

Manage laboratory computers, instrument-connected workstations, deployments, upgrades, and retirement.
Support laboratory instrument software, vendor applications, and connectivity.
Troubleshoot hardware, software, network, and laboratory technology issues.
Coordinate network connections, security patching, and compliance activities.
Maintain CMDB records and laboratory technology inventories.
Partner with IT, LIS, Digital & Data, Facilities, Quality, and instrument vendors.
Support laboratory expansions, relocations, renovations, and startup activities.
Develop technical documentation, support procedures, and operational standards.
Lead or support laboratory IT projects and continuous improvement initiatives.