Senior IT Compliance & Governance Analyst — Jira & ServiceNow

Akraya; San Francisco (CA); Hybrid; USD 137,540,000 - 146,136,000; Full time

Job summary

Akraya is seeking a Sr. Business Analyst - Compliance to help monitor and improve IT hygiene governance. The role focuses on visibility into adoption, maturity, compliance, and effectiveness through reporting, assessments, and data-driven analysis.

The ideal candidate will have strong Jira and ServiceNow experience, with a background as a Process SME, maturing operating models, and aligning governance standards with compliance needs. Collaboration with Scrum Masters and BAs is highly preferred.

Qualifications

• 6-10 years of experience in IT compliance, governance, analytics, or related functions.
• Strong Jira expertise - Must Have, including process management and governance.
• ServiceNow experience - Required, preferably including Performance Analytics.
• Experience developing dashboards, reports, and compliance metrics using Power BI, Excel, ServiceNow, or similar tools.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.

Responsibilities

• Design, develop, and operationalize sustainable reporting mechanisms and dashboards to measure IT Hygiene adoption, maturity, compliance, and value realization.
• Partner with IT leaders and initiative owners to assess adherence to IT Hygiene policies, standards, processes, and metrics.
• Identify, document, and analyze non-compliance, trends, risks, and performance gaps with leadership.
• Produce and distribute monthly compliance and performance reports showing progress, risks, gaps, and corrective actions.
• Analyze performance patterns and drivers to explain strong or weak performance across teams and domains.
• Recommend improvements to IT Hygiene policies, processes, governance, and performance measures across compliance, risk, and governance teams.

Skills

IT compliance

Governance

Analytics

Process management

Jira

ServiceNow

Dashboards

Power BI

Excel

Education

Bachelor's degree

Tools

Power BI

Excel

ServiceNow

Job description

Akraya is seeking a Sr. Business Analyst - Compliance to help monitor and improve IT hygiene governance. The role focuses on visibility into adoption, maturity, compliance, and effectiveness through reporting, assessments, and data-driven analysis.

The ideal candidate will have strong Jira and ServiceNow experience, with a background as a Process SME, maturing operating models, and aligning governance standards with compliance needs. Collaboration with Scrum Masters and BAs is highly preferred.